Serve & Engage
AI at the service of your customer relations
Imagine being able to:
- Accompany your prospects on their purchasing journey by offering personalized advice and choice support solutions 24 hours a day,
- Offer your customers assistance in real time, with an unrivalled level of precision and personalized service,
- Couple automated interactions via GenAI Chat with your advisors according to context, visitor profile and business challenges!
User JournAI's Serve & Engage offer takes advantage of generative AI to revolutionize the relationship with your customers and prospects, enabling you to provide personalized, precise answers 24 hours a day, whether in a pre-sales or post-sales context.
How does it work?
Creation of a unified knowledge base
"Serve + Engage" uses the possibilities of generative AI to create a unified knowledge base in a matter of hours, allowing you to centralize multiple existing data sources within your company, guaranteeing fluid, rapid integration and the relevance of answers provided to users.Real-time user profile detection
The platform analyzes user behavior in real time, as well as known user data (profile, history...) to instantly define their "potential" value for you, their needs and their intentions, and thus offer them the most appropriate interaction.Proposing the best interaction
Depending on the profile identified, your business rules and the context, "Serve + Engage" automatically proposes the most appropriate interaction: Chat powered by generative AI, Visio or Audio with an advisor, making a future appointment, downloading documents, etc.Creating hybrid scenarios
"Serve + Engage" allows you to create hybrid scenarios, starting with an exchange with AIGen Chat, and ending with a video link-up with an agent to deal with a specific request, assist the web surfer in his navigation, carry out a live configuration with him.